Privacy Policy

MUNDO.PRO (Portal, DAO, Community) is an information portal and digital platform (DeFi) for the effective implementation of their knowledge and experience by creative people, an online search system for travel offers (including booking tours and excursions, comparing prices for air tickets, hotels, car rentals and other travel-related services) around the world through its websites, applications and other platforms.

In addition, MUNDO.PRO is an ecosystem and a decentralized autonomous organization (DAO) for organizing independent travel and selling tourist offers by local residents directly to Users (P2P) using modern digital technologies - a smart contract "secure transaction". The DAO was created and managed using the rules of open smart contracts on the Ethereum blockchain platform. The purpose of the DAO is to generate income for participants who are the owners of the Portal and to create safe conditions for the execution of transactions between Travel Suppliers and Users.

DAO is a digital organization that exists only on the Internet and is not a legal entity or taxpayer. Responsibility for paying taxes on the income received by participants lies entirely with the participants of the DAO.

Before the Community members make a decision on the need to register a legal entity in the form of the Non-Profit Foundation "MUNDO.PRO" and transfer to it the rights to the information portal https://mundo.pro/ and the personal account of the DAO participant https://dao.mundo.pro/, from a legal point of view, the interests of the DAO are represented by Konstantin Ivanovich Bunin, currently residing in Spain, foreigner identification number (NIE Y2703732G), telephone: +34 650 532 679, email: konstantinbunin@gmail.com.

MUNDO.PRO is committed to protecting your privacy. This Privacy Policy explains our practices regarding the use of your personal information and other information we collect in connection with your use of the website https://mundo.pro/ and/or your DAO member account on the page https://dao.mundo.pro, where you can learn more about the services and other resources of the portal, request information and/ or participate in the management of the DAO.

We pay great attention to the confidentiality of your personal data. By using the services or resources of the Portal, or becoming one of the DAO participants, you have placed your trust in us, and we appreciate it. We make every effort to keep your personal information secure. We act in the interests of our users, DAO participants and do not hide information about the processing of your personal data.

In this document we have tried to simply explain how we process your personal data. We will also explain how you can contact us if you have questions regarding your personal information. You may also wish to read the separate Cookie Statement, which explains how the Portal uses cookies and other similar technologies. A more detailed description of the terms "Travel", "Travel Provider", "Service" and "Booking" can be found in Terms of Use.

If you have used our services or resources before, you know that MUNDO.PRO offers online travel services on its information portal, mobile applications and other online platforms such as partner sites and social networks. This is important to know because the Privacy Policy applies to all of these platforms.

This Privacy Policy applies to all information we collect through these platforms or through other channels associated with these platforms (for example, through emails to our customer service team). Travel Providers should also read the separate Privacy Statement for Travel Providers.

We may make additional changes to this Privacy Policy. We recommend that you check this page regularly to stay informed of the latest changes. If we make changes to this Privacy Policy that directly affect you (for example, if we intend to process your personal data for purposes other than those previously stated in this Privacy Policy), we will notify you of such changes before we begin the new business.

If you do not agree with this Privacy Policy, we ask you to refrain from using the information portal and our services and/or resources. If you agree with our Privacy Policy, then you can organize your trip using the MUNDO.PRO portal and/or become a member of the DAO.

What personal data does MUNDO.PRO collect?

When you use our services or resources, or wish to become a member of the DAO, we may ask you for certain information: your name, email and address, telephone number, photocopies of documents, preferred contact information, payment information and the names of other people who travel with you. You can also indicate your own additional wishes regarding the upcoming Trip (for example, certain preferences). In addition, we collect some data from your computer, phone, tablet or other device you use to access our services, such as IP address, type of browser used and language settings. There are times when we receive information about you from third parties or automatically collect other information. Here you can read a more detailed description.

For what purposes does MUNDO.PRO collect and use your personal data?

We primarily request your personal information to help you manage your online Booking, to offer better services and resources, and to comply with anti-money laundering legislation. We also use them to contact you or tell you about new discounts, special offers, and other products or services that we think may be of interest to you. There are other cases. Here you can read a more detailed description.

How does MUNDO.PRO share your data with third parties?

Third parties are also associated with the MUNDO.PRO service in various ways and for various reasons. The primary objective is to provide the Travel Provider with the details of your Trip in order to complete your Reservation or purchase. Your data may also be received by other parties we engage to provide you with Portal services and resources, including financial institutions, advertising companies and, in some cases, government or other competent authorities. We do not sell your personal data. Here you can read a more detailed description.

How does MUNDO.PRO process communications between you and your Travel Provider booked through the Portal? ​

The Portal helps you and Travel Providers exchange information and requests about their services and available Reservations or other resources. The exchange of information occurs through the Portal. Here you can read a more detailed description of how the Portal receives and processes such messages.

How does MUNDO.PRO use mobile devices?

We produce free mobile applications that collect and process your personal data in much the same way as our website. But the apps also allow you to use our location service. Here you can read a more detailed description.

How does MUNDO.PRO use social networks?

Social networks can be used to provide the MUNDO.PRO service in various ways. To do this, we may collect some of your personal data or provide it to social networks. Here you can read a more detailed description.

¿Qué procedimientos de seguridad utiliza MUNDO.PRO para proteger tus datos personales?

We implement appropriate security procedures to the extent necessary to prevent unauthorized access to or misuse of the personal data we process. Here you can read a more detailed description.

How does MUNDO.PRO use children's personal data?

Unless otherwise stated, the MUNDO.PRO service may only be used by persons aged 16 years or older. We process information about children only with the consent of a parent or legal guardian or when the information for processing is provided by a parent or legal guardian. Here you can read a more detailed description.

How can you control the personal data transferred to MUNDO.PRO?

You can always exercise the right to see what personal data we store about you. An overview of personal information can be obtained by sending a request to the email address provided below. If you would like more information about your rights regarding the control of personal data, you can read a more detailed description here.

Who is responsible for the processing of personal data on the MUNDO.PRO website and mobile applications?

Currently, responsibility for the processing of personal data on the website and in the MUNDO.PRO mobile applications lies with Konstantin Ivanovich Bunin, living in Spain, foreigner identification number (NIE Y2703732G), telephone: +34 650 532 679, email: konstantinbunin@gmail.com. Here you can read a more detailed description.

What type of personal data does MUNDO.PRO collect?

Below you will find a more detailed description of the type of data we collect.

Personal information you provide to us

The MUNDO.PRO portal collects and uses the data that you provide to us. When you make a Booking, you are (at a minimum) required to provide your name and email address. Depending on the type of service you choose, we may also ask you to provide your home address, telephone number, payment information, date of birth, the names of any other people traveling with you, and any preferences you may have (such as dietary requirements or any mobility restrictions ) regarding Travel.

We also collect your data if you need to contact our customer service team or contact us through other channels, such as social media or by communicating with a local person or travel provider booked through our website. You or your travel companions may also be asked to provide feedback to help future users find a Trip that's right for them. We collect information contained in your reviews, including your display name and avatar (if you set one).

There are other cases where you provide us with data. For example, if you are browsing offers for tours, excursions, or other services and resources using a mobile device, you may decide to allow the Portal to see your current location (geolocation) or provide access to contact information - this helps us provide you with the best level of service and useful information. information, for example, you can see local guides or experts near you, taxi drivers, read our guides for the area you are in, learn about the experiences of other users, see nearby restaurants or attractions, get other recommendations or help.

You can also create an account that allows you to save personal settings, publish educational content (travel experiences, interesting articles, news), upload videos and photos, view previous bookings, plan and manage future bookings, and take advantage of other functions available only to registered members. users (for example, special offers or other benefits we offer).

You may choose to participate in affiliate programs or sweepstakes, in which case you will also provide us with personal information. In addition to this, you can send us feedback about the portal and share your opinion or ask for help in using MUNDO.PRO travel services.

Personal information about other people that you provide to us

Of course, it may happen that you are not making a Booking or paying for resources for yourself. You may be traveling with friends whose details you provide for a Booking, or you may be making a Booking on behalf of someone else. If you use a MUNDO.PRO for Business account, you can also create an address book to make it easier to organize business trips, as well as manage the bookings of others. You can use the Portal to share useful information, bookings and travel itineraries with other users. This may occur by sending a link to a post about your trip, forwarding a list of places and bookings for your next trip or participating in affiliate programs, but such data may only be used as described in the offered interface. You can check out the details there if you want to know more.

However, you must ensure that the person or persons whose personal data you have provided are aware of, understand and agree to how the Portal uses their data (as described in this Privacy Policy), as this is your responsibility.

Personal data we collect automatically

Even if you have not made a Booking, when you use our sites or applications, we automatically collect certain data. These include your IP address, the date and time you used our information portal (viewed published content), information about the hardware, software and Internet browser you are using, as well as information about the operating system of your computer , such as application versions and language settings. We also collect information about clicks and pages shown to you.

If you use a mobile device, we also receive information that identifies your mobile device, device settings and characteristics, application failures, and other system operations. When you make a Booking or purchase, our system records by what means and through which sites you made the reservation or from which sites you came to the MUNDO.PRO website and/or applications.

Personal data we receive from other sources

In addition to the information you provide to us, we may receive information about you from other sources. This includes business partners, such as affiliate partners, as well as other independent third parties. Any data we receive from them may be combined with information you provide. Example: the MUNDO.PRO online booking service is available not only on the MUNDO.PRO website and in the MUNDO.PRO mobile applications, but also through the websites of affiliated partners. When you use such sites, you may provide booking information to our business partners, who will provide it to us. Our platforms also integrate the services of third party providers for processing payments to Travel Suppliers. These providers share payment details with us so that we can process your Booking.

Another example is the integration of communication services with our platforms to enable you to contact us and a local person or booked Travel Provider regarding travel related issues. In such cases, we receive metadata about the use of communication services (for example: where you called, who you are, the date and duration of the call). We may also receive information about you to show you more relevant advertising, such as optional cookies provided to the Portal by partner social networks. Please read the "For what purposes does MUNDO.PRO collect and use your personal data?" section for more details. When you link your MUNDO.PRO account to a social network account, the provider of that social network may transfer your personal data to the Portal, but only if you consent to this.

Travel providers may also share your data with MUNDO.PRO. This may happen if you have questions about your current booking or if there is a dispute regarding the Booking.

For what purposes does MUNDO.PRO collect and use your personal data? ​

We use the information we collect about you for a variety of purposes. Your personal data may be used as follows:

1. Reservations: We primarily use your personal data to complete and process your online Reservation, which is an important element of the services we provide.

2. Customer Support: Through our local offices, we provide 24/7 customer support in 6 languages. With certain of your information, such as your booking information or your account information, it assists you in finding the appropriate Travel Supplier and responds to queries related to your Booking and other related matters.

3. Account: Portal users can create an account on our website or application. We use the information you provide to us to manage your account. With its help, users can use useful services. You can publish educational content (travel experiences, interesting articles, news), upload videos and photos, manage Bookings, take advantage of special offers, book for the future and change settings. Managing your own settings may give you the ability to create and share lists and photos, access your previous Services search history, and review other travel information you have provided. You will also be able to see all the reviews you have left. You can optionally share certain user account information by creating a public account that will be associated with your name or nickname of your choice. Through MUNDO.PRO for Business, you can save contact information in your account, manage bookings made for business purposes, and link regular users to MUNDO.PRO for Business accounts.

4. Online Groups or Forums: We may provide the opportunity for users who have an account to join and interact with each other in online groups or forums.

5. Marketing: We use your profile information for marketing purposes, for example:

• To send periodic newsletters about travel products and services. You can unsubscribe from marketing emails quickly and at any time - simply click on the "Unsubscribe" link included in each email.
• On the MUNDO.PRO website, in mobile applications or on third-party sites (including social networks), you can see individual offers created taking into account the information you provide, and the content of the site displayed to you can also be customized. These may include direct booking offers through the Portal, partner sites, or other third party offers and products that we think you may find interesting.
• If you participate in other promotions (such as sweepstakes, refer-a-friend programs or competitions), the relevant information will be used to administer those promotions.

6. Communicating with You: We may also contact you regarding other matters via mail, email, telephone, or messages, depending on the type of contact information you have shared with us. We also process all requests that you send to us. There may be various reasons for this, for example:

• Processing requests from you or a local resident or the Travel Provider you booked. The Portal also offers users and Travel Suppliers various means of communication to exchange information, process inquiries and comments about their offers and Bookings made through the Portal. For more information, scroll down and read the section: "How does MUNDO.PRO handle communications you exchange with a Travel Provider through the Portal?".
• If you have not completed your Booking online, we may contact you to remind you to complete your booking. We believe that this additional measure will help you continue with your Booking without having to search for the Travel Supplier again or fill out personal details.
• If you use our services, we may send you a survey or ask you to provide feedback about the Portal or Travel Provider.
• We also send you other materials related to your Bookings, such as information on how to contact MUNDO.PRO if you need assistance with your trip or information that we think may be useful in planning your Trip. We also send you information about future Bookings or reports on previous Bookings you have made on the Portal.
• Even if you do not have any future Bookings, we may send you other administrative messages that may contain security warnings.

7. Market Research: We sometimes ask our users to participate in market research. If you are invited to participate in such a study, please review the relevant information to understand what personal information will be collected and how it will be used in the future.

8. Service improvement: We also use personal data for analytical purposes. This is part of our work to improve the services we offer to our users. The data may also be used for testing purposes to resolve problems and to improve the functionality and quality of our online travel services. We strive to optimize and improve our portal so that it appeals to users and meets their expectations, as well as being easy to use. We make every effort to use only anonymized data for analytical purposes.

9. User Reviews and Other Destination Information: During and after your Trip you booked through us, you may be asked to leave a review. This could also include friends traveling with you or making a booking on your behalf. You will be asked to talk about the travel provider or an interesting place you visited (for example: a museum, restaurant, winery). Account holders can only use their real name and cannot leave reviews anonymously. It is also possible to set an avatar. If you leave a review, you agree that it will be displayed (in accordance with Terms of Use), for example: on the relevant Travel Provider information page on our website, mobile applications, our social media accounts or online platform of the relevant Travel Provider, or on the website of business partners. We do this so that other travelers are informed about the quality of the Service you received, the location you chose, and other experiences you choose to share.

10. Call tracking: When you call MUNDO.PRO support, we use an automatic caller ID system to match your phone number with existing bookings - this will save both you and us time. However, our customer service team may request other authentication information to help maintain the confidentiality of your booking. Conversations with our support staff may be monitored in real time or recorded for quality control and further training purposes, including for the use of recordings in claims resolution and fraud prevention. Records are stored for a limited period of time and are deleted automatically unless the MUNDO.PRO portal deems it necessary to retain them for a longer period (if reasonably necessary), including for the purpose of investigating fraud and for legal purposes.

11. Providing a reliable service: in order to create a reliable and safe environment for you and the people traveling with you, to prevent fraudulent activities and other illegal or unwanted activities in relation to our private Travel Providers (DAO participants), we use a KYC procedure . We also use personal data for risk assessment and security purposes, including identifying users and bookings. To achieve these goals, if we are in doubt, we may block some bookings or place a booking on hold until we have completed our review.

12. Legal Purposes: In some cases, we may use your information to process and resolve legal disputes, for government investigations and compliance purposes, and to enforce the terms and conditions under which MUNDO.PRO provides online booking services or to comply with law enforcement requests.

Providing your personal data to the Portal is carried out on a voluntary basis. However, depending on the type of services you use, in some cases we will only be able to provide services to you after we have collected certain personal information. For example, we will not be able to process your Booking unless we receive your name and contact details.

If we use automated means to process personal data that result in any legal consequences or have a significant impact on you, we will take the necessary measures to protect your rights and freedoms, including the right to operator intervention in the processing process.

To process information as described above, we rely on the following legal bases:

Subject to the purposes specified in points 1 and 2, MUNDO.PRO relies on legal grounds that the use of your personal data is necessary for the performance of the contract, in particular to complete and manage your Booking. If the required personal data is not provided, MUNDO.PRO will not be able to complete your Booking or provide support. Subject to the purposes set out in paragraphs 3 to 11, the Portal relies on the exercise of its legitimate interests in conducting business to provide services, prevent fraudulent activities and improve services. When using personal data in the legitimate interests of MUNDO.PRO or other third parties, your rights and legitimate interests in protecting your personal data will take precedence for the MUNDO.PRO portal over the rights and interests of the Portal or third parties. For the purposes set out in clause 12, MUNDO.PRO relies, where applicable, on compliance with legal requirements (for example requests from law enforcement agencies). Where required by applicable law, MUNDO.PRO will obtain your consent before using your personal data for direct marketing purposes.

If you wish to object to the use of your data for the purposes set out in paragraphs 3 to 11, and there are no direct opt-out mechanisms available to you (for example through your account settings), then, if applicable, you can contact us at dataprotectionoffice@mundo.pro.

How does MUNDO.PRO share your data with third parties?

In certain circumstances, we share your personal data with third parties.

• To the Travel Provider you booked: This is a necessary action to fulfill our obligations. In order to complete your Booking, we transfer the relevant information about your booking to your chosen Travel Supplier. Depending on the type of service or other resource of the Travel Provider, such information may include your name, contact details, payment details, the names of other people traveling with you, and any preferences or other information you provided at the time of your Booking. If you have a question about a Trip, we may contact the Travel Provider to request that they process your request. In the event that payment has not been made during the booking process on the Portal, we may pass your credit card details to the Travel Supplier for further processing (provided you provided these details during the booking process). If a dispute arises regarding a booking, we may, as necessary, provide the Travel Supplier with information about the booking process necessary to resolve the dispute. Such information may include a copy of your booking confirmation as evidence that a Booking has been made.
• To your local MUNDO.PRO office: in order to support users of the Portal services, your data may be transferred to subsidiaries of the MUNDO.PRO DAO group of companies that act as service providers for MUNDO.PRO, including in matters of user support. To learn more about the MUNDO.PRO DAO, go to the About MUNDO.PRO page.
• Third Party Service Providers: We use third party services to process your personal data on our behalf. This processing occurs for a variety of purposes, including sending marketing materials or verifying the authenticity of the email address you provided during the booking process. Third party service providers are bound by confidentiality obligations and may not use your personal information for purposes other than as directed by MUNDO.PRO.
• Payment service providers and (other) financial institutions: If you or the cardholder has requested a chargeback on your Booking, we will be required to pass on certain details of your booking to the payment service provider and the relevant financial institution in order to process the chargeback. This may include a copy of your booking confirmation or the IP address from which you made the booking. We may share information with relevant financial institutions if we deem this absolutely necessary to detect and prevent fraud.
• To Competent Authorities: We share personal data with law enforcement authorities to the extent that is required by law or is strictly necessary to prevent, detect or suppress criminal acts and fraud, or if we are otherwise legally obligated to share it. In addition, we may need to disclose personal data to competent authorities to protect our rights or property, as well as the rights and property of our business partners.
• Business partners: We work with many business partners around the world. These business partners distribute or advertise the services of the Portal and MUNDO.PRO DAO, including the services and travel products of our Travel Suppliers.
• When you make a booking through one of our business partners' sites or apps, some of the personal information you provide to them (for example: your name and email address, your address, payment details and other related information) will be passed on to us for completion. your Booking and its management. If a partner provides customer support, MUNDO.PRO will (if necessary) pass on details relevant to your booking to ensure you receive proper assistance. When you make a reservation through one of our business partners, they may receive some of your personal information associated with that specific reservation, such as your name and email address. This is done for the business partner's internal use (for example, analysis) and, if you so request, for the purposes of promoting loyalty programs or marketing.
• When making a booking on a business partner's website, please read its privacy policy if you want to know how your personal data may be processed. To detect and prevent fraud, when absolutely necessary, we may also share information about our users with business partners.
• MUNDO.Basic: we can provide you with the ability to make MUNDO.Basic bookings. MUNDO.Basic implies that your booking is processed by a third party Travel Provider other than the tour option booked. As part of the booking process, we are required to share some of your personal data in relation to the booking with such third party partner. If you have used MUNDO.Basic, please review the information provided during the booking process or on the booking confirmation page to learn more about the Travel Provider and how it processes your personal data.
• Advertising Partners: We share personal information, including your email address, with advertising partners as part of the marketing of the Portal and MUNDO.PRO DAO services through third party partners to ensure that relevant advertising messages are shown to the target audience. We strive to share email addresses in an encrypted manner so that they can be matched to our existing customer base and so that your email address cannot be used for any other purpose. To learn more about personalized advertising messages and your choices, please read "How are cookies used?" and "How you can configure the use of cookies? in our Cookie Statement.
• In addition to sharing your personal data to complete and manage your Booking, we may need to share some of your personal data for the purposes of detecting and preventing fraudulent activity in accordance with applicable law, and to protect the Portal, its users, DAO members and business partners from fraudulent activities, conducting investigations and inspections regarding violations of personal data protection.

The transfer of personal data described in this Privacy Policy may involve the transfer of personal data to countries where data protection laws are not as mature and extensive as those in the European Union. Where required by EU law, we are required to transfer personal data only to recipients who provide an adequate level of protection. In such circumstances (if applicable), we enter into special agreements to ensure the protection of your personal data in accordance with European standards. If you require a copy of such agreements, you may request one by contacting the contacts below.

How does MUNDO.PRO handle communications that you and a representative of your booked Travel Provider may send through MUNDO.PRO?

MUNDO.PRO may provide tools for you and Travel Providers to communicate about the Services and existing Bookings or purchases. These messages pass through the MUNDO.PRO portal. This service allows you and your Travel Provider to contact MUNDO.PRO with questions about a Booking, purchase or Travel Provider through the "My Bookings" section, the MUNDO.PRO application, as well as through other channels that we provide.

MUNDO.PRO has access to messages and may use automated systems to review, scan and analyze messages for security purposes; fraud prevention; compliance with legal and regulatory requirements; identifying potential misconduct; product development and improvement; research; engaging users, including to provide you with information and offers that we think may be of interest to you: providing customer or technical support. We reserve the right, in our sole discretion, to block delivery of messages or to review messages if we believe they may contain harmful content, spam, or may pose a risk to you, properties, MUNDO.PRO, etc. All messages sent or received using the MUNDO.PRO messaging tool will be received and stored by MUNDO.PRO. Business Partners through whose platforms you make a booking and Travel Suppliers may communicate with you directly via email or other channels over which the Portal does not control.

How does MUNDO.PRO use mobile devices?

We offer free apps for a variety of mobile devices, as well as special versions of our website optimized for viewing on phones and tablets. These applications and mobile sites process the personal data you provide in much the same way as our site. They allow you to use location-based functionality (geolocation) so that you can find Services nearby (if you so choose). With your consent, we may send you push notifications with information about your Booking. You may provide us with access to your location and contact information in order to provide the services you have requested. When you upload an image from your mobile device, your location information may also be shared. Please refer to your mobile device's instructions to change settings to allow the above data to be transferred or to send push notifications.

To optimize our services and marketing materials, we use so-called cross-device tracking. This tracking may occur with or without the use of cookies. For more information about cookies and other similar technologies, see Cookie Statement. With cross-device activity tracking, the MUNDO.PRO portal can track user activity across multiple devices. In particular, the Portal may combine data collected from a particular browser or mobile device with data from another computer or device linked to the computer or device from which the data was collected.

To optimize the content of the MUNDO.PRO newsletter, the Portal combines searches and bookings that you have made from different computers and devices. You can unsubscribe from the MUNDO.PRO newsletter at any time.

The content of personalized advertisements you see on other sites or applications may also be based on actions you take on linked computers or devices. By changing your device's cookie settings (see the "How can you customize your cookie settings?" section of our Cookie Statement), you can change your tracking preferences your sessions on different devices for advertising purposes. However, just logging out of your account does not mean you will no longer receive personalized ads.

How does MUNDO.PRO use social networks? ​

The MUNDO.PRO portal uses social networks in different ways. With their help, we promote the use of online booking, advertise the products and services of our Travel Suppliers in the travel industry and improve our own services.

Login using your social network account. We invite you to log into your Portal account using your social network account. This will save you from having to remember another username and password. It is enough to log into your MUNDO.PRO account once using your social network account, and you will always be able to do so in the future. You can unlink these accounts to each other at any time.

Social network plugins. We have integrated plugins for social networks into the MUNDO.PRO website and applications. When you click on one of the buttons (for example, "Like" from Facebook), certain information is transmitted to the social network provider. If you are logged into a social network account at the time, the provider may associate these activities with your account and display them on your profile for other users.

Other social networking services. We may implement other social networking services (such as instant messengers) to interact with MUNDO.PRO or your contacts on issues related to our services. We may operate our accounts and offer applications on social networks. When you connect to the Portal, your social network provider may allow you to share information with MUNDO.PRO. If you choose to do this, your provider will likely notify you of what information will be shared. For example, when you log into the Portal using a social network account, certain information (with your permission) may be transferred to MUNDO.PRO. This may include email, your age, or a profile photo from your account.

If you register in a social network application from the MUNDO.PRO portal or connect a social network messenger without having a MUNDO.PRO account, among the information that you can transmit to us, there may be basic information from your profile on the social network (including email, status updates and contact list). We use it to better provide you with the service you have requested. For example, to forward a message you want to send to your contacts or to tailor our application or site to your needs. As a result, if you want, we can tailor our apps for you, help you and your friends find the best places to travel, and improve our services. The social network provider will be able to tell you in more detail how it uses and processes your data when you connect to the Portal using that social network, for example by combining the personal data it receives when using MUNDO.PRO services through the social network with information that such providers receive when you use other online platforms associated with your social network provider.

How does MUNDO.PRO protect and store your personal data?

We follow appropriate security procedures to prevent unauthorized access to and unauthorized use of personal information.

We have appropriate corporate systems and procedures in place to protect and secure the personal information provided to us. We also have security procedures in place and enforce technical and physical restrictions on the use and access of personal information on our servers. Only employees with special rights have the right to access personal data in the performance of their duties.

We retain your personal data for as long as we deem necessary to enable you to use our services and for us to provide our services to you (including maintaining an online user account if one has been created) to comply with applicable law for the resolution of disputes with any parties, and for other purposes to enable us to conduct business, including detecting and preventing fraudulent or other illegal activities. This Privacy Statement applies to all personal information we retain. If you have any questions regarding the specific retention period for certain types of your personal data processed by us, you can contact us at the contact details below.

How does MUNDO.PRO process information about children?

The services offered by the MUNDO.PRO portal are not intended for children under 16 years of age. The use of any services offered by the Portal by children under 16 years of age is permitted only with the consent of a parent or guardian. In limited cases, when making a reservation, purchasing travel services or in other exceptional cases (when it comes to family holidays), MUNDO.PRO has the right to collect and use information about children provided by a parent or guardian or with their consent. If we become aware that the Portal is processing information about children under 16 years of age without the appropriate consent of a parent or guardian, we reserve the right to delete such information.

How can you control the personal data you provide to MUNDO.PRO?

We want you to have control over how we use your personal data. You can do this in the following ways:

• you can request from us an overview of the personal data we hold about you;
• You can tell us about any changes to your personal data or ask us to correct any information in the personal data we hold, although, as indicated below, you can also make such changes yourself;
• in some cases, you can ask us to delete personal data, block or restrict their processing, and also object to specific ways of using your personal data;
• and in some cases, you may contact us to have us forward your personal data provided to us to third parties.

If we use your personal information based on your consent, you have the right to withdraw such consent at any time in accordance with applicable law. In addition, if we process your personal data on the basis of legitimate or public interest, you have the right to object to such use of your personal data at any time in accordance with applicable law.

We rely on you to ensure that your personal data is complete, accurate and correct. Please contact us immediately if there are any changes or inaccuracies in your personal information.

If you have created an online account, you can access a significant amount of your personal data through our portal or application. Our portal/app contains features that allow you to add, update or delete information we hold about you.

If any of your personal data held by us is not accessible through the portal or application, you can make a request to us free of charge. If you have any questions regarding this Privacy Policy, or about exercising your rights or complaints, please contact our Personal Data Protection Officer at: dataprotectionoffice@mundo.pro. You may also contact your local data protection authority.

If you object to the processing of your personal data on the basis of legitimate interests and the mechanisms for opting out of data processing are not directly available to you, you can contact us at dataprotectionoffice@mundo.pro.

Who is responsible for the processing of personal data on the MUNDO.PRO portal and applications and how to contact us?

Bunin Konstantin Ivanovich (konstantinbunin@gmail.com), acts in the interests of DAO MUNDO.PRO, controls and is responsible for the processing of personal data in accordance with this Privacy Policy, the EU General Data Protection Regulation (GDPR) and international legislation in the field of digital technologies.

If you have any questions about this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer at dataprotectionoffice@mundo.pro. For booking inquiries, please contact our support team.

Cookie Statement

When you use our online services, including applications, cookies and other tracking technologies may be used in various ways, for example: to support the operation of the Portal, traffic analysis or for advertising purposes. These technologies are either used directly by us or by our business partners, including third-party service providers and advertising platforms with whom we work. If you would like to learn more about cookies, how they are used and how you can configure them, please read the information here.

What is a cookie?

How are cookies used?

How can you customize the use of cookies?

What is a cookie?

A cookie is a small piece of information that is sent to the browser on your computer or mobile device. So-called "first-party cookies" are transmitted through the organization’s own domain. Cookies belonging to the Portal are essential. If we allow other organizations to use cookies through MUNDO.PRO sites and applications, they are called "third-party cookies."

There is a distinction between session cookies and persistent cookies. Session cookies last until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted when you close your browser. We aim to use or allow cookies to have a lifespan of no more than 5 years. A cookie may only survive longer in exceptional cases, such as for security purposes and only when absolutely necessary.

In addition to cookies, other similar tracking technologies are used. These may include, for example, web beacons (also known as pixel tags, web bugs or gifs) that track URLs or software development kit (SDK). A web beacon is a microscopic image, just 1 pixel in size, that is sent to your computer via an HTML email message. We use these pixels to obtain information about your device (for example: device type, operating system, IP address and time of site visit). Web beacons can also be used to deliver and read cookies on your device. Tracking URLs is necessary to know from which site the user gets to the MUNDO.PRO site or application. An SDK is a short code embedded in applications that functions in the same way as cookies and web beacons.

We will collectively refer to all technologies mentioned in this document as "cookies".

How are cookies used?

Cookies are used for various purposes. Thanks to them, you are recognized as the same user on different pages of the site, on different sites or when using an application. The information we collect through cookies includes IP address, device identification number, pages viewed, browser type, browser search information, operating system, Internet service provider, click timestamp, whether you responded to an advertisement , the associated URL, features used on the page/app, or actions taken.

Our applications and website use cookies for various purposes:

• Technical cookies. We try to provide users with a modern and user-friendly website that automatically adapts to their needs and desires. To do this, we use technical cookies to show you our site, ensure it works properly, create your user account, enable you to log in and manage your bookings. These technical cookies are strictly necessary for our website to function smoothly.
• Functional cookies. We also use functional cookies to remember your preferences and help you use our site effectively. If you use the mundo.pro website to search for Travel or obtain information, then, for example, we remember your preferred language, currency, your previous search preferences and previously viewed Travel Providers. We may also use such cookies to remember your login information so that you do not have to re-enter your username and password each time. In this case, passwords will always be stored in encrypted form. These functional cookies are not strictly necessary for the operation of our site or application, but they add functionality to you as a user, making the Portal easier to use.
• Analytical cookies. We use these cookies to understand how MUNDO.PRO users use the site. This helps us understand what works and what doesn't, as well as optimize the site and applications and improve their performance, analyze the effectiveness of advertising campaigns and information materials, and make sure that the site remains interesting and useful for users. We collect information including which pages you visited, which pages you navigated to and from which you left the site, what type of platform you used, what emails you opened and clicked on, and the date and time. use of the site.
• This also means that we may use data about how you interact with the site, such as the number of clicks on a page, mouse movements and scrolling, search words and other text you enter in various fields. When we run online advertising campaigns, we use analytics cookies to understand how users interact with our website or apps after they have seen an advertisement (including on third-party sites). We may also use analytics cookies to enable our partners to see whether their customers have taken advantage of the offers integrated on their sites.
• Commercial cookies: We use third-party cookies as well as our own to serve advertisements on our site and other platforms. This practice is called "retargeting" and is based on actions you take online, such as your search history for destinations, properties you've viewed, and prices you've been shown.

What can you do?

To learn more about how to manage or delete cookies, please visit the website allaboutcookies.org and the Help/Help section of your browser. Through your browser settings (e.g. Internet Explorer, Safari, Firefox, Chrome) you can choose which cookies to accept and which to reject. The location of the settings depends on which browser you are using. To find the settings you need, use the Help/Help function in your browser.

If you choose to refuse certain technical and/or functional cookies, you may not be able to use certain features of our site. We do not currently support Do Not Track in browser settings. If a common standard is developed in the future to define what exactly is meant by Do Not Track signals in browsers, we will revise this Cookie Statement.

Advertising. We strive to partner with online advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). NAI and IAB members adhere to industry standards and codes of conduct. NAI and IAB members offer a general opt-out policy for behavioral advertising. Visit the website www.networkadvertising.org, to find out which NAI member has placed an advertising cookie on your computer.

To opt out of NAI member companies' behavioral advertising program, simply check the appropriate company's box. You can also visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of interest-based advertising. Your mobile device may allow you to limit data transfer for retargeting purposes through its settings. Please note that opting out of receiving advertising from a particular provider does not mean that you will no longer receive advertising online or that you will no longer be subject to online advertising or marketing analysis. Opting out means that the provider whose advertising you opted out of will no longer serve advertising based on your web preferences and site usage.

Analytics. To control the collection of data for analytical purposes by Google Analytics from certain types of browsers, please visit the following page: Google Analytics Blocker (available from a desktop computer only). To monitor the collection of data for analytical purposes by Yandex Metrica (a tracking pixel belonging to the Russian search resource Yandex), users using Russian, Ukrainian or Turkish languages can visit the following page: yandex.com. The Yandex Metrica service only works for these three languages. You can also opt out of Yandex personalized advertising. To do this, visit this page and uncheck the box next to "Take into account my interests".

If you have any questions regarding this Cookie Statement, please direct them to: dataprotectionoffice@mundo.pro. This Cookie Statement is subject to change. Please visit this page regularly for the latest updates.

Email: info@mundo.pro

Updated version February 05, 2024

Please take into account:

We process reservations and store information about reservations or payments only related to the reservation and payment of tours and excursions, other travel-related services and resources hosted by private Travel Suppliers (DAO participants). If you have questions about booking airline tickets, hotel rooms or car rentals, you need to contact the airline, hotel, or car rental company. Because we cannot help you in this matter.